OTC Benefits Guidelines
Please allow 14 business days after an order is placed for delivery. An order might take longer to arrive if a change is made or an item is not in stock.
Your order total will be applied to the benefit period in which the order is received. If you place your order using an order form, your order total will be applied to the quarter in which we receive your form. For example, if you mail your order form on June 29th, but we receive it on July 1st, your order total will be applied to your Quarter 3 benefit allowance, not your Quarter 2 benefit allowance. If you are getting close to the end of the quarter and you do not think your order form will be received in time, please use a different method to place your order such as calling in or ordering online.
If you disenroll from Samaritan Health Plan, your OTC benefit will automatically terminate on that date.
OTC products are intended for member use only. Ordering OTC items for friends and family is not allowed.
If an item is damaged during shipping, it will be exchanged or replaced for an identical item, at no cost, within 5 days from when United Medco is notified.
The benefit amount does not roll over from quarter to quarter. You pay $0 copay for covered OTC items, and products up to the available benefit limit each quarter.
The OTC Drug Catalog is subject to change. To view the most up-to-date version of the catalog please visit www.Samaritanotc.com or call us at 1-800-752-3730 or 715-221-9208 Monday-Friday 8 a.m. to 5 p.m CST. If you are hearing or speech-impaired, please call TTY 711.